Information We Collect

We collect several types of information from and about users of our website, including:

Personal Information

• Contact Information: Name, email address, postal address, and phone number when you register for an account, sign up for tournaments, or contact us.
• Account Information: Username, password, and profile details.
• Payment Information: Credit card details, billing address, and other financial information when you register for paid tournaments (this information is processed securely through our payment processors).
• Communications: Records of your correspondence with us if you contact us directly.
• Tournament Information: Team name, roster details, competition results, and gameplay statistics.

Non-Personal Information

• Technical Information: IP address, browser type and version, operating system, device information, and other technology identifiers on the devices you use to access our website.
• Usage Information: Information about how you use our website, including browsing patterns, page views, time spent on pages, links clicked, and features used.
• Location Information: General location information derived from your IP address.

How We Collect Information

We collect information through the following methods:

• Direct Collection: Information you provide when creating an account, registering for tournaments, filling out forms, or communicating with us.
• Automated Technologies: When you visit our website, we may use cookies, web beacons, server logs, and other tracking technologies to collect certain information automatically.
• Third-Party Sources: We may receive information about you from third parties, such as social media platforms, payment processors, and tournament platforms if you link these services to our website.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, operating, and maintaining our website
• Creating and managing your account
• Processing tournament registrations and administering competitions
• Processing payments and preventing fraudulent transactions
• Communicating with you, including sending notifications about tournaments, updates, and promotional content
• Personalizing your experience and delivering content relevant to your interests
• Monitoring and analyzing usage and trends to improve our website and services
• Detecting, preventing, and addressing technical issues and security breaches
• Complying with legal obligations

Information Sharing and Disclosure

We may share your information in the following situations:

• Service Providers: We may share your information with third-party vendors, service providers, and contractors who perform services on our behalf (such as payment processing, data analysis, email delivery, and hosting services).
• Tournament Partners: Information about tournament participants may be shared with tournament sponsors, partners, and broadcasters to facilitate the events.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government requests).
• Protection of Rights: We may disclose information to protect our rights, privacy, safety, or property, and that of our users or others.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information about you.
• Deletion: You can request that we delete your personal information in certain circumstances.
• Restriction: You can request that we restrict the processing of your information in certain circumstances.
• Data Portability: You can request a copy of your personal information in a structured, commonly used, machine-readable format.
• Objection: You can object to our processing of your personal information in certain circumstances.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. Please note that some of these rights may be subject to limitations and exceptions under applicable law.

Cookie Policy

What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website owners information about how their site is being used.

Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems. They are usually only set in response to actions you take, such as setting your privacy preferences, logging in, or filling in forms.
• Analytical/Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site.
• Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
• Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

Managing Cookies

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

You can manage your cookie preferences at any time by clicking on the "Customize" button in our cookie consent banner.

Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: privacy@csgaminghub.com
• By phone: +44 0466 605722
• By mail: CS Gaming Hub, 66 Mohammed Station, North Alexanderton, TN14 5GD, United Kingdom